Write to gelistirbizi@gmail.com and you will usually get an answer within two working days. Say which device you are on and which version of AI Drobe you have; the version is at the bottom of the Profile tab.

The cut out is not clean

AI Drobe reads the background from the edges of the frame, so it works best when the piece is laid flat on a plain surface and fills most of the picture. A patterned duvet, a shadow across one corner or a garment the same colour as the floor all make it harder. Even, indirect light and a plain background fix almost every case.

AI Drobe says it cannot compose a look

A full look needs at least a top, a bottom and a pair of shoes, and in freezing weather an outer layer as well. Add the missing category, or try another mood.

The suggestion is not right for the weather

Tap the weather badge on the Today screen and set the temperature and sky yourself. If you would rather it looked them up, turn on weather by location in Profile.

I paid and Atelier is not unlocked

Open Profile and tap Restore purchases. If it still does not appear, check that you are signed into the same store account you bought with, then write to gelistirbizi@gmail.com with the date of purchase.

How do I cancel?

Subscriptions are cancelled in your store account: on iPhone, Settings, your name, Subscriptions; on Android, Play Store, Payments and subscriptions. Deleting the app does not cancel anything.

Will I lose my wardrobe if I change phone?

Your wardrobe is on the device. A full phone backup and restore brings it across. You can also use Export wardrobe in Profile to take it with you as a file.

Contact

Safiye Meram, Esenler, Istanbul, Turkiye. gelistirbizi@gmail.com.