If your question is not answered below, write to us. We usually reply within one business day.

Frequently asked questions

Where do I put the phone?

Every movement tells you on its setup screen. As a rule: about two metres away, at roughly knee height, leaning against a wall or a bag. Side-on movements need the lens square to your side so it can see shoulder, hip, knee and ankle in one line. Front-on movements need you facing it squarely, with your feet in frame.

It says "step back" or "move back" and I am already in frame.

The app needs the joints that particular movement is judged on, not just any part of you. A squat needs the ankle; a push-up needs head to heels. Move the phone further away rather than shuffling backwards, and check nothing is cropping your feet.

It is not counting my repetitions.

Three usual causes. The movement is not reaching the range the counter needs, in which case you will hear a cue saying so. The camera cannot see the driving joint, in which case the skeleton is pale blue rather than green. Or the phone is front-on for a movement that needs a side view, so depth cannot be measured at all.

It warns about my knees but my knees are fine.

The knee-collapse check only works when you are square to the camera; side-on it stays silent on purpose. If it fires head-on, watch your knees on the way up: collapse is most common on the ascent, and it is easy to miss without seeing it. If you disagree, the reading is a hint rather than a verdict.

Does it work without internet?

Yes, completely. The pose model is inside the app. The only thing that needs a connection is buying or restoring Pro.

Are my workouts recorded as video?

No. Frames are analysed and discarded in the same instant. No photo or video is ever taken, saved or sent. What is stored is a handful of numbers per repetition, on your phone only.

I bought Pro but it is still locked.

Open Settings, then "Restore purchases", with an internet connection and signed in to the same store account you bought with. If it still does not unlock, write to us with the store and the approximate date.

How do I cancel my subscription?

On iPhone: Settings app, your name, Subscriptions. On Android: Play Store, your profile, Payments and subscriptions. We cannot cancel it for you, and cancelling leaves Pro active until the end of the period you already paid for.

I changed phone and my history is gone.

Sessions are kept only on the device that recorded them, which is the other half of never uploading anything. A new phone starts empty. Your Pro purchase does move: use "Restore purchases".

Can I add my own exercise?

Not yet. Tell us which movement and how you set the phone up, and it goes on the list. Movements where both sides alternate quickly are the hardest to count reliably and are the reason a few common exercises are not there.

Contact us

For questions, bug reports or a movement you would like added: gelistirbizi@gmail.com. Including your app version, device model and which exercise you were doing helps us answer faster.