Getting in touch

Write to gelistirbizi@gmail.com and tell us what happened, which phone you use and the app version (Profile, at the bottom). We read every message and answer within a few days, in English or Turkish. Never send your password; we will never ask for it.

I did not get the verification or password-reset e-mail

Check the spam folder and give it a few minutes. Make sure the address you typed is the one you can read. You can request the e-mail again from the sign-in screen. If nothing arrives after that, write to us from the address you registered with and we will look at it.

How is my plan built?

From the credits of your courses: each credit stands for a fixed amount of work per week, which the app splits into study blocks around your timetable and your commitment level. It is a suggestion, not a verdict: you can move, resize or delete any block. If a course is harder than its credits suggest, raise its difficulty and the plan gives it more time.

The focus timer: why is the time different from what I expected?

Focus sessions are timed by the server, not by the phone, so changing the device clock does not change the record. Only one session can run at a time, and a session shorter than five minutes is closed without a log entry. Points for a session are granted by the server too, so they may appear a moment after you finish.

I lowered my commitment level and nothing changed

That is by design. Raising your level applies immediately; lowering it is scheduled for the following Monday so that a bad afternoon does not rewrite the week. You can see the pending change in Profile and cancel it before Monday.

I bought Premium but it is still locked

Premium is switched on by our server after the store confirms the purchase, which usually takes a few seconds. If it has not appeared, open Profile and tap Restore purchases. Make sure you are signed in to the same App Store or Google Play account you bought with. Premium is tied to your CoachYourself account, so signing in on another device brings it along. If it still does not unlock, write to us with the store receipt.

Cancelling or getting a refund

We cannot cancel or refund a subscription on your behalf; only the store can. On iPhone go to Settings, your name, Subscriptions. On Android open Google Play, then Payments and subscriptions. Cancelling stops future renewals and you keep Premium until the end of the paid period. Refund requests go to Apple or Google and are decided under their terms. Deleting your CoachYourself account does not cancel the subscription: do that in the store first.

The on-device coach model

It is optional and only for Premium. The model files are large, so download over Wi-Fi with enough free storage; the app tells you which models fit your phone. Once downloaded it works offline and nothing you type leaves the device. Small on-device models are limited: answers can be repetitive or imprecise, and when they are not good enough the app quietly falls back to the rule-based coach. You can delete a downloaded model at any time from the model sheet.

Using more than one device

Sign in with the same account on each device. Changes sync within seconds; reminders you set on one device are scheduled on the others too. The privacy PIN is per device.

Notifications do not arrive

Reminders are scheduled by your phone, so the usual causes are on the device: notification permission refused, a focus mode filtering the app, or a battery saver stopping background apps (on Samsung, Xiaomi, Huawei and OPPO devices, exclude CoachYourself from battery optimisation). Opening the app re-schedules every reminder.

Exporting my data or deleting my account

Profile → Export my data gives you everything as one JSON file. Profile → Delete account removes your account and all of its data immediately and permanently; we keep no copy. Export first if you might want the data later.

Changing the language or the grading system

Profile → Language. The app carries Turkish, English, German, French and Spanish. The grading system (Turkish 4.0, German, French, Spanish, US) is chosen in Profile as well and can be changed at any time; grades already entered are kept.

Reporting a problem

Found a wrong calculation, a bad translation or a screen that will not open? Write to gelistirbizi@gmail.com with the phone model and the app version. A screenshot helps a lot.