Support

Piyano Koçu · Last updated 6 September 2026

Questions, suggestions or a problem? Write to gelistirbizi@gmail.com; we read every message and reply.

Frequently asked questions

How do I connect my digital piano?

Open Connect piano from the practice screen. Bluetooth: turn on Bluetooth MIDI on the piano (Yamaha, Roland, Kawai, Casio and Korg models have it in their settings), tap Search Bluetooth piano and choose it. USB: connect the piano with a USB cable (a USB-C or Lightning adapter may be needed) and it appears automatically. If your piano has neither, a Bluetooth MIDI adapter such as Yamaha MD-BT01 or Roland WM-1 plugs into its MIDI ports.

Can I use a keyboard app on the same phone or a computer?

Yes. Any app that sends MIDI to all outputs will reach the input named Piyano Koçu. On iPhone you can also turn on the Wi-Fi network session in Connect piano and connect from a computer's Audio MIDI Setup.

The microphone does not hear my notes

Put the phone on or next to the piano, away from speakers, in a quiet room, and use Microphone test in Connect piano to see the detected note. Microphone mode follows one note at a time; for chords and two hands turn on Chords / two hands (ML) in the microphone options, which analyses the take after you stop, or use a MIDI connection.

Repeated notes are counted as one

Release the key fully before striking it again; the App detects the new attack from the energy dip between the two strikes. With MIDI every key press is counted exactly.

My progress disappeared

Practice history is stored only on your device; there is no copy on any server. If you deleted the App or changed phones, it cannot be recovered.

I bought Premium but pieces are still locked

Open Settings and tap Restore purchases. This asks the store for your active subscription or lifetime purchase and unlocks Premium. If it still fails, write to us with the store receipt e-mail.

How do I cancel the subscription?

Subscriptions are managed by the store, not by us: on iPhone open Settings, your name, Subscriptions; on Android open Google Play, Payments and subscriptions. Cancellation takes effect at the end of the paid period. Refund requests go to Apple or Google.

Importing a score

Tap Import on the Songs screen and choose a MusicXML file (.musicxml, .xml or compressed .mxl) exported from MuseScore, Finale, Sibelius or Dorico. Two-staff piano parts are read as right and left hand. Only partwise MusicXML is supported.

The coach summary says rule based, not AI

The AI summary needs an internet connection and the publisher's coach server. When it is not available the App writes the summary on the device from the same report. Both are based only on what was detected in that run.

Is my data private?

Yes. No account, no recordings, no analytics. See the Privacy Policy for the two optional exceptions: purchases and the coach summary.

Contact

E-mail: gelistirbizi@gmail.com. Publisher: Safiye Meram, Esenler / Istanbul, Türkiye.