Getting in touch

Write to gelistirbizi@gmail.com and describe what happened, which phone you use and which app version (Settings, at the bottom). We read every message and answer within a few days, in English or Turkish.

The alarm did not ring

The end of a phase is a local notification handed to your operating system, so the usual causes are on the device:

• notification permission was refused: turn it back on in system settings for Pomodorro
• the phone is in silent mode or a focus mode is filtering the app out
• a battery saver is suspending background apps. On Samsung, Xiaomi, Huawei and OPPO devices, exclude Pomodorro from battery optimisation
• the alarm sound is set to silent in Settings

The countdown itself is never wrong even when the sound fails: the app stores the moment the phase ends, not the seconds remaining, so reopening it always shows the true time.

I bought premium but it did not unlock

Open Settings and tap Restore Purchases. That asks the store again what you own and unlocks it. This is also what you use on a new phone, after reinstalling, or after resetting the device.

Make sure you are signed in with the same App Store or Google Play account you bought it with. A purchase belongs to a store account, not to a phone. If it still does not appear, write to us with the store receipt and we will look into it.

Cancelling or getting a refund

We cannot cancel or refund a purchase on your behalf; only the store can. On iOS go to Settings, your name, Subscriptions. On Android open Google Play, then Payments and subscriptions. Refund requests go to Apple or Google and are decided under their terms.

My notes or statistics are gone

Everything the app records lives only on your device, and nothing is copied to a server. That is what keeps it private, but it also means deleting the app, resetting the phone or losing it erases the data for good. We hold no copy and cannot restore it.

If you have notes that matter, copy their text somewhere else as well.

Does it work offline

Yes, completely. The app never needs a connection: the timer, the notifications, the mascots, the sounds, the notes and the statistics all work with the device in flight mode. A connection is only needed the moment you buy premium or restore a purchase, because the store has to be reached.

Does the timer keep running if I close the app

Yes. The app records when the current phase ends rather than counting seconds while it is open, so locking the screen, switching apps or even force quitting does not disturb it. When you come back the remaining time is correct.

On iOS the running phase is also visible on the lock screen and in the Dynamic Island. On Android it stays as a quiet line in the notification shade.

Changing the language

Settings, Language. The app carries English, Turkish, German, French, Spanish, Italian, Russian and Arabic, and the choice is independent of your phone's own language.

Reporting a problem

Found something wrong, a bad translation, a sound that will not play, a screen that will not open? Write to gelistirbizi@gmail.com. Telling us the phone model and the app version makes a fix much faster.